Shipping policy

Order Processing and Dispatch
We strive to process every order as quickly as possible. Processing time may vary depending on product availability and order volume. Orders are processed and dispatched on business days (Monday – Friday), excluding public holidays.

Shipping Methods
To meet your needs, we offer several shipping options, including—but not limited to—express courier services and local delivery. Costs and transit times vary according to the method selected.

Delivery Time
An estimated delivery time is displayed at checkout and depends on destination and chosen shipping method. As a rule, standard deliveries take 1-2 business days.

Shipment Tracking
All dispatched orders include a tracking number, allowing you to monitor the status and location of your parcel in real time. The tracking number will be emailed to you once the order has shipped.

Delivery Addresses
Please provide a complete and accurate delivery address during checkout. We cannot be held responsible for failed deliveries resulting from incorrect or incomplete addresses.

Shipping Costs
Shipping costs are calculated based on the parcel’s weight, dimensions, and destination. These costs are shown at checkout and clearly communicated before payment is finalised.

Shipping Refunds
If a shipment is delayed or fails to reach its destination for reasons beyond your control, please contact us. We will investigate and resolve any shipping-related issues as quickly as possible.

Questions and Support
If you have further questions or need assistance regarding the shipment of your order, please contact us. Our customer-support team is available to help at any time.